I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Has connected to TP-Link extender but no internet, what can I do Customers of BT 's UK broadband service, specifically those with the provider's latest Smart Hub 2 (SH2) router, have been told to expect a firmware update over the next 4-5 weeks that should fix a bug with the device's WiFi (wireless) networking, which has caused connectivity problems on the 2.4GHz and 5GHz bands. Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. You could try another router, maybe at a friends place. It might just be a configuration issue, but you may have to replace that hardware piece. there are a few things that you can do to try and fix the problem. You'll now see some final options that allow you to save the settings you have just entered, and to automatically connect to your Hub when your computer starts. These errors occur because of the Smart Setup enabled on these routers for BT broadband customers. So I can only addut, the BT have done a software update, and screwed up the internet to WiFi . If you have changed the password but forgotten it, refer to the Hub user guide or consult BT for further instructions. Home Internet WiFi Connected But No Internet? Select the downloaded firmware file and start the update process. Type in " settings " into your computer's search bar. 6 Quick Steps to Fix Your BT Broadband - Internet Broadband Deals regex remove everything after last slash - laoiscivildefence.org BT Broadband connection problems | BT Help - BT.com If you only have a router, power it down, then unplug it from the wall. I've even tried a factory reset without installing any additional apps and it still did it. Choose the name of your Hub (SSID) and click, Now enter the security key and then click. From the new options that appear, click on, You'll see a list of networks that are within range of your computer, including your own Hub. Hope this helps. Trouble- shooting says that network adapter is working well. Find its name in the list and click on it to highlight it. This article got you covered! If this doesn't work check the status of the lights (see below). Select the VPN connection you are actively using and hit the. thank you so much!!! >. Media Access Control (MAC) addresses are unique identifiers that you can use to control network access for devices. This has solved my problem 1. Brilliant tutorial.. Once highlighted, a tick box and "Connect" button will appear. BT enineer wasnt able to direct after Digital Voice changeover. It supports VoIP Internet calls and is compatible with existing DECT handsets. You can tell which adapter is for your wireless because it will either say that it is for a wireless connection outright or have a wireless mode listed such as 802.11. After the download, right-click on the setup file of the driver, and select. BT Broadband - Wikipedia Step 2: Disconnect from your main BT Hub and connect either by Wi-Fi or ethernet to your old BT Hub, you should not have internet access, otherwise you're connected to your current hub. After arriving at the BT Hub for the first time, you will be required to set a password for your system. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub. Click on, You will now be asked to enter your Hub's wireless key. All you need is the Hub's network name (SSID) and password. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. 08:51 PM The wireless light only comes on when there's a problem, so it should be off, Put your device close to the Hub so you're getting a good signal during set-up. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. Next, tap on the WiFi network and select the option "Forget". You can follow a series of simple steps to open the Hub Manager and begin customizing your administrative protocols. In comparison to 2.4 GHz, a 5 GHz frequency allows faster speeds at a shorter range. Note: In this solution, we will instruct Windows to update your WiFi network adapter, but it will need an active internet connection to look for the latest version and download it. If your computer has built-in wireless, turn it on by either using the wireless switch (if your computer has one) or activating wireless from within the wireless software. Alternatively, your internet service provider may be down. Number 3 worked for me. To reset the BT Home Hub (4 or 5) to factory setting, follow the guidelines below: Note: If the problem is not related to BT Hub, resetting it might not resolve the issue. The default setting is to merge the two together so you see only one network name. Bt Home Hub - posted in Web Browsing/Email and Other Internet Applications: Hi all, I am having a problem with my bt home hub software.I can connect to the internet ok but when I click on the hub . Unfortunately Samsung`s solutions never went beyond reset, upgrade firmware or try another router. Press the Power button again until all the lights come back on. Inspect the scan results, and if any malware was found and removed from your system, try accessing the internet again. I tried a lot of options and they didnt work immediately. 12:51 PM Hold down the Windows key + D together to enter desktop mode. number 5 worked for me. I can connect to the router from a browser on that PC without any problem. If you want to disconnect then just click. 3. Bro, so so so thank you very much, it was working. I first tried options 11, 13 and 14 in random order, without success. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Flush DNS worked like a charm for me. Switch it off, leave it for five minutes and turn it back on to refresh your connection. Thanks for taking the time to be so clear and thorough and in a few simple.steps a miracle happened and I can work again. Why do my devices keep connecting to BT Wi-fi instead of my BT Hub? In this post, we have described three solutions that you can use if your PC was unable to connect to the BT Hub. If the issue appears to be with your network, move on to the next section.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'troubleshootingcentral_com-large-mobile-banner-1','ezslot_20',127,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-large-mobile-banner-1-0'); One of the first solutions to try is using the built-in Windows Network Troubleshooter. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Next, click on a dropdown to get help connecting different devices and operating systems. Both devices have been through many updates and been factory reset. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. My internet is connected and wifi too, which I know because the PC Im typing this on is fine. bt home hub connected but no internet access Press enter and this will open the device manager window. on Follow these steps to learn how to find strong scottish boy names with meaning To reset, first find the reset pinhole at the back of the modem between the Power and Ethernet ports. Your Hub will be called something like BTHub5-WWWW. Muchos Abrigados. You are brilliant. I have my laptop back. If you find that you now have internet access, that means that one of your security apps has a setting that prevents you from going on the internet. The test socket is your main socket. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. You'll find this on the bottom or back of the Hub, If you've already connected using an Ethernet cable, unplug this now, Make sure your Mac has "Airport". Let the process finish without interfering with your router in any way. In this window, double-click on "network adapters" to expand it. Thank you for your detailed listing. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Your Hub will be called something like BT-XXYYXX. One way to check this is by connecting your Hub to your test socket. Connected to Extender, but no Internet - Netgear The internet is wonderful, so long as youre able to connect. Thanks very much ! We have a dual socket and have tried the cable coming from that, and also tried using the seperate cable in the top dsl hole to hub, again makes no . There is an option to restrict access to devices as required (to limit use by kids etc). So I can only addut, the BT have done a software update, and screwed up the internet to WiFi interface!. Go to our email log in page > to log in to your BT Mail inbox. Click on a.. All our Hubs have wi-fi as standard, and it's easy to connect a whole range of computers and devices to them. XP PC was on TalkTalk. Move the mouse over the network icon and left-click to bring up the, A list of available wireless networks will be displayed. Here is how to set your time to automatic on Windows: Here is how to set the date and time automatically on an Android smartphone: If you use the Fast Startup feature to shut down and power on your computer quicker, this may be interfering with your connection. Once you've done this, click on, You should now see that you are connected from the "Network and sharing center", You will now be shown a list of networks that your PC can see. If you have third-party security software on your computer, try disabling it to see if the problem resolves itself. Step 5) can't check IP adress with port as I don't have any set (no step 4). Switch off your hub or modem. In this case, you can reset the router to default. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. If you are still unable to connect, the problem is probably associated with the BT Hub. Btw, no other devices on my network have this issue. If you are still experiencing issues. If you have a proxy server configured in Windows, disable it to rule out proxy as a potential source of the problem. in. ) in. Your Hub will be called something like BTHub6-ABCD. You can change the DNS server address in Windows to a trusted public DNS provider like Google or Cloudflare to rule out this root cause. Be sure to try all solutions and let us know in the comments section if you found them useful. Finally this worked. Let me know if you were able to try the above. You can usually find the default IP address at the bottom of your router box. That is why its recommended to only disable your firewall and antivirus temporarily to see if that fixes the issue. 19h42, Is anyone having issues with there bt wifi mines in connected to WiFi but no Internet connection I have reset everything but no fix, on Learn about your Hub. I suspect it may be a weird compatibility issue with Samsungs wifi hardware. It may take a few minutes for the lights to settle. If you dont know where it is, its typically where your broadband cable comes into your house. Method 1: Disable the feature from your phone. WiFi connected but no Internet connection, Re: WiFi connected but no Internet connection, XucurRe: WiFi connected but no Internet connection, Announcements, Guides & Community Updates. Connect by WiFi to the BT Hub. Here are some errors you may see: Chromecast Setup: Unable to connect to Chromecast If your other router is wireless, it's best to disable the wireless access point within the settings, so you can save power (you'll still be able to access the web interface via the . The WiFi connected but no internet error message means that your device can connect to your local network, typically to your router or modem, but it cannot communicate with other systems, like websites or servers, on the internet. Unknown Devices using my BT homehub. Turning off fast startup cleared up my problem. in. However today ALL our mobile devices have stopped working We have great WiFi signal, but they all say, No Internet access . WiFi Connected But No Internet? Here is How to Solve It Easily 04-10-2021 Note: This configuration instructs your WiFi card to only scan the 2.4 GHz b/g band, and it will not attempt to connect to your router via the 5 GHz 802.11a band. Hi all, I was changing some settings on my Home Hub yesterday and I noticed that there was an unrecognised device that had connected to the hub. in. BT Smart Hub 2 router 'disrupting' home networks - BBC News Using BT Home Hub 2.0 with another ISP - Digital Spy Update the network adapter. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. For users of the BT SmartHub system, accessing the system and administrative settings embedded in this hardware can be accomplished relatively easily. Copyright 1995-2023 All Rights Reserved. This is Apple's name for its wireless technology and most recent Macs have it installed as standard. I can . Hub says connected but cannot connect to internet - Plusnet I can't set upnp or port forwarding. in. In the left-hand menu, click on the " status " option. Number 5 worked !!! Isnt the text missing a .exe? You can access your routers management console from any web browser. If I buy a internet repeater, will I be able to use that as the router? - last edited Open a browser on your computer and log in to the Hub's configuration website. If your BT broadband is not working, the first thing you need to do is check whether there are problems with the BT service in your area. I have a BT Smart Hub 2 and a BT Mini WiFi Home Hotspot. More than 2 years spent connecting lan cable. A lot of great stuff here, unfortunately none worked. 05:16 PM If the issue is still there, try updating all your drivers to the latest version. Moved it to another location where ethernet is not. Thanks a lot. You have an outdated wireless mode on your computer. Puzzling! Save my name, email, and website in this browser for the next time I comment. Installing VPN shut off my internet. We recommend you try DriverFix because it is easy to use and lightweight. This error is characterized by a tiny, yellow warning triangle with a black exclamation mark on Windows computers and by a black exclamation mark on Android and iPhone devices. That's easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. On Monday no lights on the Openreach modem were on. There's so much entertainment to enjoy with the Samsung UE32T5300 32 inch Full HD, Smart TV.Buy this TV with the Samsung B650 Soundbar and get 150 back using codeVAB7Lin checkout.Buy this TV with the Samsung B430 Soundbar and get 75 back using codeVAB7Kin checkout.Each code can be used once and not at the same time as other offer codes. At times, when this problem occurs, the cause might be related to your PCs Wi-Fi/network connectivity. However, if there is a hardware problem like a damaged network card or router then you will have to contact a technician. They're on the back of your Hub. Just plugging the ethernet cable in, icon says connected, but clicking IE displays 'could not be connected' Just as it sounds, turning your router and modem off, then on again is a step anyone can try, and it does resolve many internet connection issues. Make a note of your Hub's wireless network name and password. If you have a router and modem, power both off and unplug them. I have rebooted, reset countless times, tried different channels, tried everything, a network engineer could do! His main beats include VPN services and antivirus. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. But 2.4GHz is much more congested, both by neighbours' routers & as @mickevh alluded to, the myriad of other devices working on the 2.4GHz band. Your wireless adapter must be 802.11b, g or n compliant. The configuration website URL, such as 192.168.1.1 or 192.168.1.254, as well as the default user name and password . One of the most effective tricks is the easiest. Not associated with Microsoft. 21h50. Here are some things to try: Check your Smart Hub is switched on; Check if your Smart Hub light is solid blue; Restart the hub and try connecting; Try again later. In such a situation, regaining complete control over your computer and data is just as important as restoring internet access. I mentioned about installing the latest Android version because I've read about people with this problem say it came about after the last Android update? If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the 6 Troubleshooting Tips, How to Connect the Onn Soundbar to the TV, How to Connect LG Soundbar to TV: All Methods. Thank you for posting this. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect. OMG! RESET YOUR ENTIRE network seems drastic and sounds like I may be digging a deeper hole. Once they whitelisted the mac address of the router all was fine. Plugged ethernet cable into extender/laptop and chrome opened. Once highlighted, click on. Check BT Broadband status. BT Smart Hub type A - All windows laptop show up as no internet but can connect to wifi using phone. On a friend's Huawei router both devices seemed ok. Because of this I gave up trying to fix it some time ago. Ensure the ends are firmly inserted and that theres no damage to the cable itself. This desktop is older and worked on ethernet connection. Hopefully, one of the methods listed above has successfully solved your WiFi connected but no internet issue. BT Home Hub Issues : r/techsupport - reddit Every communication event between your computer and the internet includes a timestamp that helps keep the order of processes. With some public wi-fi networks, you don't need a password. To do that, open your Android Settings and navigate to "WiFi". If we haven't got yours covered then check the manufacturer's site for more help. Here is How to Solve It Easily, 405 Method Not Allowed: How to fix this HTTP error, Bridge Mode vs Access Point: Understanding Home Networks, Basics of Bridge Mode and How to Enable or Disable It on Your Router, Your JBL Speaker Wont Charge? Connect your computer to your router or modem using an Ethernet cable and ensure you have internet access before moving forward. This helped! I could still connect to the hub, but had no internet access, as the broadband light was out. If you're still in warranty you might want to consider invoking it as I don't see another solution. In the bottom right-hand corner of your screen, right-click on the network icon in your taskbar and select the , Ensure that both the IP address and DNS server address are set to be obtained automatically, then hit, In the top left corner of the window that opens, click , This will open one more window displaying how your IP address and DNS server is obtained.