var STATIC_BASE = '//cdn1.editmysite.com/'; This was done because they said I owed them holiday which they asked me to take as compassionate leave. No progression here unless your good friends with the senior management. Get in touch with us if youd like to make multiple changes to your policy. Also, for some of our insurers we may receive a profit share payment if they Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. It goes against our guidelines to offer incentives for reviews. Britannia House, They wouldnt provide us with any details about the repatriation other than a pick up time. achieve performance targets across their product portfolio. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. Weve helped millions of people find a resolution. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. a:hover, function initCustomerAccountsModels() { Staysure Customer Service Interview Questions | Glassdoor - Calling from within the UK: 0333 014 4512 Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent A nice change from the hassled feeling I often feel when dealing with call centres. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. n 71 Edifcio D 2 Dt, Queluz de Baixo _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I was able to buy the policy only by starting afresh with a new email address and not creating an account. Consumer guides, newsletters, surveys and more! Having problems? If you need to cancel your policy please click here. - Calling from within the UK: 0333 014 4512 _W.storeName = null; We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Northampton, NN4 7YB. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Sometimes the Customers are not vey nice. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Do you agree with Staysure Travel Insurance's 4-star rating? Staysure complaints & reviews | A Spokesman Said My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. USED to be a great place to work. I should have asked for the policy to be posted to me. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. .wsite-product .wsite-product-price a {} Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Be the first to find this interview helpful, What motivates you? Saturday: 9am 5:30pm Staysure "customer service" Reviews | Glassdoor I was really impressed how EASY and QUICK to claim and get the money back. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. document.dispatchEvent(initEvt); span.icon-caret.is-active svg { font-family: "Open Sans" !important; Thank you. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Dear Eric,Thank you for your 5 star review. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Fantastic service with a lovely consultant. _W.isCheckoutReskin = false; Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Customer Service Representative interview process at Staysure. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Have you been complained about? } .wsite-button-inner {text-transform: none !important;} I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Bedford Road, A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. The operator was very efficient, helpful and knew his business. If you need to cancel your policy please click here. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. Kind regards Ross Customer Service Manager. Staysure 7 Nov 2022 - Remote Customer Service Representative . Claims We do not process claims for your insurer. It goes against our guidelines to offer incentives for reviews. .wsite-button-large .wsite-button-inner {font-size:14px !important;} Av. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I had to do all the repatriation work with the help of the English embassy in Tenerife. .blog-header h2 a {} Staysure Travel Insurance Reviews | Read Customer Service Reviews of They were rude, there was no consideration, no bereavement line. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB Have a fantastic holiday. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. My dad died whilst abroad, he was insured with stay sure. Team leaders are always on hand if needed. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. #wsite-content h2.wsite-product-title {} This was just batched in with any normal claim, just as if Id lost my purse. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. .blog-header h2 a {} HR Director. She had to cancel her holiday to undergo treatment and submitted a claim. Therefore i lost out on the deal. policy. Didnt have to wait very long to be answered. Free interview details posted anonymously by Staysure interview candidates. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. The HR Team. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. .wsite-phone {} staysure hung us out to dry. Dont use this company. Seemed silly, but so be it, or so i thought. We class a complaint as any expression of dissatisfaction whether written or verbal.. Whenever you need us, our 24/7 claims team is here for you. .wsite-image div, .wsite-caption {font-size:18px !important;} The advisor was very helpful and explained the various options available. But the actual service once connected to an agent was excellent. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. So you can be confident that youve got the right cover, thats tailored just for you. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. function initFlyouts(){ You can email us at info@staysure.co.uk ERGO Seguros de Viaje - Email address - Full name - Telephone no. text-decoration: none !important; This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. New management pushing all good long lasting staff out. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Most of the time the customers were great and easy to get along with. right: 0 !important; I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Thank you for posting your comments. staysure customer service review very helpful, advisor explained everything very clearly and patiently. Customer Services Manager, Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. This took 9 months to claim back!!! The process took 1 week. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Companies can ask for reviews via automatic invitations. Staysure Interview Questions (2023) | Glassdoor Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. View our cookie policy here. But your website/automation are pretty poor, so only 3 stars. Its quick, easy and totally free. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Had team leaders record secret conversations trying to do what I have no idea. We use dedicated people and clever technology to safeguard our platform. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Staysure Job security & advancement reviews - Indeed Have a fantastic holiday. Staysure Remote Customer Service Representative Salaries in To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. We are remunerated by commission for the arrangement, service and renewal of - Calling from outside the UK: 0044 1604 210 845 Training team really try hard and overall enjoyed it. Replies to negative reviews in < 24 hours. I could put it down racism but overall they are just a horrible company who treat people bad. Handful of friends made at Staysure. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Verification can help ensure real people write reviews about real companies. Staysure Customer Service Representative interview questions & answers Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. {"hasCustomMembership":true,"hasCustomMinicart":true} Were available during the following times: Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. (function($) { Then like us on Facebook and follow us on Twitter. Having problems? If you need to cancel your policy please click here. Send your complaints and reviews - and we'll publish the best, and worst! I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. . There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Full-time, Part-time . left: 0 !important; But I am still waiting for the activation email. Thank you for posting your feedback and for recognising we have fantastic people in the business. I will only use them in the future. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} width: 100% !important; I always use Staysure for holiday insurance. Have a fantastic holiday. Thank you for choosing Staysure. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. 11 Staysure reviews. I applied online. They are passionate about supporting new people into the business and we receive great feedback. I had to deal with an out sourced company. a:visited, and make your voice heard. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Get started with your Free Employer Profile. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Despicable service from dishonourable people. The operative on the phone was superb and I thank her for guiding me so expertly through the process. - Saturday: 9am - 5:30pm Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Dear Anne Parry,Thank you for your 5 star review. Also, for some of our insurers we may receive a profit share payment if they The People Team. 2 Staysure Customer Service interview questions and 2 interview reviews. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. How to make a complaint | Staysure Need help? They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. We encourage our colleagues to speak up and stand by our values of being genuine and caring. Learn more about Resolver Pro and how to claim your business. My dads body was left in the hotel room for over 24 hours. Staysure Customer Service Representative Salaries in the - Indeed .wsite-phone {} Clear All. .wsite-footer blockquote {} achieve performance targets across their product portfolio. {"navigation\/item":"

\n Staysure Customer Service Team - Staysure I dont know what Id have done without them. Was this review helpful? TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure Expat, "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance.