BT broadband complaints. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. You can also find the BT opening hours so you dont call when the lines are closed. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. How does BTnet work with cloud applications? Discover wholesale, strategic digital transformation, designed for your business and its wider goals. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Website. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. Create an account Are you an EE Mobile customer? Necessary to provide basic functions of the website such as page navigation. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Available 24/7Free from UK landlines. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. WhatsApp us, The quickest and easiest way to contact us. You need your billing account number. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Prices ex VAT. Complete account control at your fingertips. If you have a complaint about BT, there are several ways in which you can make a BT complaint. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Running cloud-based applications. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Weve got your order request and will be in touch soon to complete your order. 0330-123-4567 from a mobile Or ring us on : 0800 672 331 Register a complaint Contact In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Work faster, smarter, safer, and stay connected with your world. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Visit our online customer service help and support areas In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Another great way to contact BT without calling is to use the BT live chat service. Best if you're on your mobile. 08:00 - 18:00. Set up and alter your Direct Debits. There are no limits to what people can do when they connect. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. We offer reliable connectivity, but sometimes faults do occur. Monday - Friday. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Terms and Conditions apply. Get help for all your BT Business products and services. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Its quick, easy and available 24/7. Unfortunately, BT's phone system is not well designed. Starts with 5 or 6 numbers, followed by 6 numbers. Starts with VOL followed by three and eleven numbers, Oops. This will involve a complete review of your complaint to make sure nothing has been missed. Well need your site address and postcode, and an overview of what youll be using your connection for. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. If you have an issue you can find out if is just you, or impacting others in your area. By continuing to browse, you accept the use of cookies. A business leased line, on the other hand, is a dedicated line just for you. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try
You'll get a PDF file to keep and print out. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. Maybe there's a problem with your order. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Otherwise, please make sure you've got a business reference and try again. BT Business App Save time, manage your account, and check your services at your fingertips Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Raise a general billing enquiry. This is just a tiny fraction of the information contained on BT Business' contact page! From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Your order number will look like one of these. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. When you have a broadband connection, you share your bandwidth with others. Sharing files. Search The Phone Book from BT to find contact details of businesses across the UK. BT business solutions Work faster, smarter, safer, and stay connected with your world. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Download our Service Level Agreement to find out more. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Has hybrid work affected my offices bandwidth needs. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. a fault or order with your fault or order references. Our great-value business broadband offers fast speeds and a reliable connection. Download it now to be totally on top of things: View, pay, and download your bills. Connect your people and places with smart solutions tailored to your business. Starts with two letters followed by six or seven alphanumeric. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. That means there are no busy periods or dips in data service to worry about. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. We aim to respond to your email within 48 hours - excluding weekends. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Rest assured that your call is really important . From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 That means you get fast, reliable speeds. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your
Click on the button below to track the parent order. We always aim for 100% target availability, but sometimes things do go wrong. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Mobile costs may vary. Free from UK landlines. The BT phone number and IVR options are available in the table below. Looking for help placing an order? Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. That means you get fast, reliable speeds. Related Types of Business | Related Locations. Suitable for smaller businesses who need more than what broadband can offer. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. This price does not include in-life modifications, upgrades, or moves on existing services. Whatever industry youre in, weve got tailored solutions to help your people work smarter. later the dashboard view will be restored. All day, every day. Location. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. That looks like a residential order number rather than a
You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Our insights and events hub is your go-to destination for help and advice on the future of your business. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. Contact sales. Well offer the fastest fix with the first available visit youre in control to change it. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. All connections are subject to survey. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Popular shortcuts Order number Track a fault Report a fault Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. order and you'll shortly receive an email with an order number you can use to
You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Every single time. We have a range of ways to get in touch for new and existing customers. Get TalkTalk today for fast and cheap fibre broadband. Report a fault online to put things right. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services The Phone Book ; The Phone Book Find a Business. BTnet Express From 50Mbps Ideal for smaller businesses We're sorry but you need to use a different order tracker for that reference. Discover SME solutions Be confident about transforming your business. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Sometimes we can identify and fix a fault at the same time. Broadband not working properly? How to Buy an Online Listing . business
Adjust your speeds to align with your needs: it's internet that grows with you.