They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Otherwise, you will be logged out automatically. Can I manage my Clipper account and pay my transit fares with my phone? Yes. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. If you do not hear any beeps or see any lights, your card may be defective or damaged. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. You will only need a valid passport (or other valid travel document, see below) to enter Canada. We also offer special discounts for children and military personnel. This page includes how to tag, card issues, and visitor info. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Select "Transit card" and "Add Clipper card". International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Some purchasing limits applyas outlined on our sales page. Paper Tickets Comfort VIP Best of the best seats in Comfort Class! Check Clipper News for holiday or modified hours. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. See the Apple Pay How-To page for more details. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Key Clipper information translated to Chinese. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. Complete the form below and a dedicated account manager will be in touch. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Please visit theUS Homeland Security websitefor more information. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. This might take a few seconds. Why isnt it on my Clipper card? Or get help resolving other issues with your account. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Weekly and monthly passes are not available. Get Morning Report and other email newsletters. Thats why we say to allow a few extra days if you are picking up your value on a bus. Felonies may also prevent you from entering Canada. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Open the Clipper app and select the card you want to set up for Auto-Reload. Can I get reimbursed? Learn more on our luggage policy. 2023 Clipper Vacations. Youth 5-18 years old get 50% off with a youth Clipper card. But if a customer already has value on his/her card, that value should not be removed. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. If you have a monthly pass, it will obviously expire at the end of the month. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. School attendance clipped by new transit passes - Oakland North Cookie Notice To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. All rights reserved. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. To find out more information about replacing an RTC card, please visit 511.org. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Was I supposed to activate it somewhere? I was charged the wrong fare. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Three beeps and a red light means your card wasnt accepted. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. Seating class changes between Standard and Premium seating will require agent assistance. Need help planning your trip? If you already have a card, you can choose to set up Auto-Reload when you load value online. How can I set up my card to automatically reload? What if I buy a new 31-day pass before my current pass expires? You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Key Clipper information translated to Spanish. There are no discounts available at the BART vending machines. A couple of things have to happen before you can use the value. All discounts are set up in advance through Clipper. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Please allow ample time in your schedule to check in required luggage. It still says my trip is in progress, any way to cancel this? So if your primary funding source is declined, your order will be charged to your backup card. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Call us 800-888-2535; Contact us; Enter search term: Go. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. I loaded value online, but when I tried to use my card, it wasnt there. RTC Card and Accessibility. For more information, visit Sales and Service Locations. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Contact your programs administrator for instructions on replacing a card. The card reader at Caltrain stations. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Please note that The Hub is permanently closed. Please note that you cannot use your phone to unlock bikeshares. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . We recommend arriving at least one hour before your ferrys departure. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Failure to provide such evidencemay make you inadmissible to Canada. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Where To Use | Clipper Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. TDD/TTY: 711 or 800.735.2929. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Final boarding is 15 minutes before the scheduled departure time. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Loading Value and Automatic reloading. Check out our sample Victoria Clipper V gift shop menu. Roadshow. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Our departure times between Seattle and Victoria vary seasonally. Should you want to change your booking in any capacity, a $15 USD fee will be charged. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. No input is required. Everything you need to know when you travel with Clipper! Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. My transit benefit program told me they sent you the money. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Choose an Option to Begin Planning Your Trip. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep This is separate from confirmation of payment. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. See the. Visit clippercard.com and buy online. Will the toll lanes reduce traffic jams? Im so glad that I dont have to go into the office the last two weeks. Phone: (213)-204-2900. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Some transit agencies charge fares based on distance or zones. Vista Panoramic Upgraded window seats in Vista Class. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. For iPhones, theantenna is in the top third of the phone. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. You can also carry on one small piece of luggage and one personal item. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Credit card charges are processed immediately. opens in new window. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Your 31-day pass becomes active the first time you use it to pay a fare. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Huh? Learn more about using Clipper on your phone. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Clipper automatically checks for a valid pass. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. I'd like to plan my visit to the Bay Area in advance. Be sure to review the paper ticket fare chart at the station. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Clipper card pending passes cash value : r/AskSF - reddit Dumbarton Express. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Privacy Policy. No. All FRS Clipper employees and crew are fully vaccinated against COVID-19. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. EMAIL US. Student EasyPass Program Updates | Parking and Transportation Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Key Clipper information translated to Spanish. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. To add value to your Clipper card, open your mobile wallet on your phone. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Thank you! Requires iPhone 8/Apple Watch Series 3 or later. What is the difference between a limited-use ticket and a Clipper card? Learn more about Clipper on your phone. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Yes. We strongly encourage customers to take advantage of the time to unplug from technology! After the end of the sales window, be prepared to pay your fares with cash value. Phone. Picking up your value means loading the value on your card after youve placed an online or phone order. The garage offers parking forONLY $10 per calendar day! HVD applies only to BART rides. Yes, there is. For more information, please see our Check out the r . There are three seating classes on the Victoria Clipper ferry. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Q&A: Highway 101 express lanes opened Friday. Season Tickets. 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NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. All guests are welcome to use the top outside viewing deck as desired during our trips. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Once you set up Auto-Reload, we need to confirm your payment method is valid. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. See the, To add a card to your Android phone, open Google Pay and click the + sign. You can use our automated phone service 24/7 to check balances and pass expiration dates. Clipper isadministered by the Metropolitan Transportation Commission. Can I load value on my mobile phone at a transit agency ticket office? If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. See full menu. There is a $5 fee for this service. Please submit all travel cancellation or change requests through our Contact Us page. You must apply for an RTC Clipper card in person at a participating transit agency. Clipper Customer Service | bart.gov Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. If you forget to tag off, thats the fare you will pay. You will need to use this new email address the next time you log in to your online account. What happened to my order? For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Am I reloading this wrong online? You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Once you do that, it will show up in your account. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. However, there are 3 Clipper vendors at SFO. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Key Clipper information translated to Chinese. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Your card should arrive within 5 to 10 days. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Why not? Within each class, there are upgrade sections as well.