Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. Note that we are not considering additions to our list of Panel Suppliers. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? Stage 2 was a role play. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I found it daunting as you are receiving no feedback. Connect with a local pet sitter to mind your pet while you're on holiday. Firstly it was a one on one interview. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. An active listener? This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. describe a time you saw a staff were doing something dangerous Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. I applied online. I applied the position online, and it took one month to process. Discover our Australian domestic and international network, airline partners and oneworld. When you apply for a job, you'll provide us with confidential information about yourself. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. The interviewer will appreciate that this isn't a problem for you. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. It consisted of being welcomed and then being split into different groups. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. Wow! From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. I am friendly and love working together.". Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". Book 10 or more passengers travelling to the same destination. Sydney Domestic Terminal. Ways to check-in for your flight including online and on your mobile. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Competitive salary and shift penalties. During my three years on the job, I never had an issue with an imbalance at the end of a shift. This was a ridiculous joke of how Qantas recruitment team work. News that the . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What ideas have you brought to a previous role that have benefitted other staff? Around 20 of us were arranged to seat in a area, professionally dressed. after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. what was the resolution?. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. Also, reiterate to the interviewer that you always strive to be professional. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. "I've always been a very caring individual that wants people to be safe and happy at all times. describe a time you have done your work above and beyond As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". I know it is important to try and relate to them in a very personable way to help make their day better. The Qantas Airways reservation number is ^1:832:460:1113^. This takes place over the phone or online and gives management a better sense of the candidate. Terms and conditions apply. Have you ever had a difficult situation with a customer and how did you resolve it? As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Aug 2022 - Present8 months. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. A poor customer experience and how did you handle 2. I interviewed at Qantas (Melbourne). During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. 2 of them, i just need to say yes or no. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Join to connect Qantas. An online application process followed by a request to submit a video interview with customer service related questions. Interviews for Top Jobs at Qantas. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 I applied online. I got chat interview with Qantas. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). Why? ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". But go into more detail about why you would be so proud. The process took 3 weeks. describe a time you solved a problem without any others help. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Travel and partner special offers available exclusively for our members. When did you have to say no to a customer. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Toggle navigation beckton gas works railway; how to find ceres in your chart "I've had two jobs where I did a lot of work with customers over the phone. Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. 1. Apply for Customer Service Agent Perth at Qantas Airways Limited today! 1. My current employer is required to run a criminal background check on our staff every two years. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Step 3; Invited to do a psychometric test. Management is excellent. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Be the first to find this interview helpful. I interviewed at Qantas in Feb 2023. Good interview day. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. What are you most excited about when it comes to the role? I applied online. With our interactive map it's easy to plan your next trip using money or Qantas Points. I would work hard to understand the program as I am naturally someone that likes to know hows do things". While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. What would you bring? Excellent! Describe a time when you went gone over and beyond for a customer? Qantas doesn't accept unsolicited resumes. Browse our airport guides and lounge network information. When you call this number, you'll be connected with a customer service representative who can help you with all your needs. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. It sounds like your experience is very relevant to the position. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. Be specific with your answers they want examples In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. It consisted of being welcomed and then being split into different groups. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. We're continually finding new ways to deliver a memorable customer experience. Join Qantas Frequent Flyerorsubscribe to Red Email today. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. It's great that you set a routine for yourself. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. I applied online. DELTA LEASING LLC Anchorage, AK. The familiar smiles are waiting to welcome you onboard. "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. Deals on Qantas flights across a range of Australian and international destinations. Get More Information About Our Qantas Airways Interview Questions. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. Awesome! It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. Sort by: relevance - date. Meeting as a Group. Find departure and arrival information and view ouron time performance. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. The first time you apply, you'll need to create an account with us. Choose the seat that suits you before you get to the airport on Qantas operated flights. tell me about a time that you provided exceptional customer service. In this role, I also took orders and handled customer inquiries and complaints. For example, I worked in a bakery where I took calls and directed them to the right departments. Great! The medical costs approximately $450. I applied online. Work life balance is great. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. The Qantas Airways reservation number is +1832 (460)1113. Great! They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. I'm accustomed to talking to customers, suppliers, and contractors on the phone. Great! Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? great experience, I applied online. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. incl. The process took 4 weeks. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Bookcar hire,car specials,commercial vehiclesandairport transfers. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. Possible answers are. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. When have you gone above and beyond in your previous role? Get ready for your big adventure with our dedicated family section. Some of these questions were timed. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. The process took 3 months. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. I applied online the Qantas website and I got an email about a week later for chat interview. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. How would you handle a combination of scenarios with competing priorities? Bookcar hire,car specials,commercial vehiclesandairport transfers. I interviewed at Qantas (Melbourne) in June 2017. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. This especially comes into play when you are . engine failure and some CTA radio work Exp. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. I interviewed at Qantas (Sydney) in June 2017. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. The process took 4 weeks. Choose one of our practice interviews to help you better prepare for your upcoming interview. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Adding an example will take your response to the next level. Darwin High School. Track updates on extreme weather or other major issues that may impact your flight. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. Based on the urgency and importance of the tasks? Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. We had to come up with an ad campaign for Qantas. Do you use a calendar, planner, or another tool to record and view this routine? I would soak in all in-person training and any online module training that I would be put through during my orientation. "I've always prided myself on being a true professional in any job that I've held during my career. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Customer Service Agents. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. 3 . Compare and book travel insurance for your next trip. The first hour was just kind of introduce of the position and the company. Great! Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Anonymous Employee. Great! I applied online. In each of those roles, the key to my success was mastering the business and the products that I worked with. No in-depth technical questions were asked. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Company/Organisation: Qantas: Job Post: Customer Service Business Agent at Qantas Greater Sydney Area. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. The process took 2 weeks. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. Find information on travel requirements and more. I interviewed at Qantas (Sydney) in Jun 2017. how to verify an unverified sender in outlook. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. I found it daunting as you are receiving no feedback. Prepare for questions about personal interests, previous work experience, and strengths. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . Fly with us and discover the Qantas difference. Our customer service teams represent us on the ground and in the air. Over my career, I've learned how to not let my emotions get the best of me. did anything happen? Empathetic?