Wherever our customers are, Starling is there to support them, and itâs all managed by Zendesk,â Vardhan said. âWe run a 365/24/7 contact centre across various channels including live chat on desktop and in-app live chat for mobile. Starling have a help centre with answers to most of the common questions they have been faced with, allowing you to quickly get assistance with your account. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Ping your questions over to us at help@starlingbank.com, ... Starling Bank is registered in England and Wales as Starling Bank Limited (No. Email. The Zendesk platform: open, flexible, and powerful enough to build the best customer experiencesA new part of Sunshine that lets you build interactive messaging experiencesThe mobile-only bank is challenging and transforming the financial industry by making it easy for people to get help managing their wealth where and when they want to. They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data.To provide you with the full functionality of our website.Download the app from your phone to apply for an account.For limited companies and other registered businessesUS dollar and euro bank accounts currently available for UK businessesFast and secure money transfers to bank accounts in 38 countries worldwideArticles on money, plus the latest news on our productsWe like to hire real people in our help centre because we believe they’re better at getting to the bottom of your queries.
Starling Bank is transforming British banking and challenging the high-street giants as the first mobile-only bank to offer UK current accounts. Click on the icon at the bottom right of this screen to start a Live Chat with the team. Start a live chat. This means that each point of communication with a customer can be seen by all authorised users,â Vardhan said. As he expressed, âOur customers are at the heart of everything we doâour contact with the Starling community is fundamental to the development and improvement of the product and service we are building.âThe Zendesk Luminaries program is for leaders in customer experience. There is only 1 way to get customer help from them. For example, if we see that Monday afternoon is always the busiest time for chat, we can make sure we have more employees on chat on Monday afternoon.âStarling is currently looking into how it can extend support to even more channels with Zendesk, and is testing integrations with Vardhan fully recognizes that proactive customer communication is the key to the Starlingâs current and future success.
If you are experiencing money worries, dealing with a life event, or need help managing your day-to-day money better please take a look at our Click on the icon at the bottom right of this screen to start a Live Chat with the team.Card gone missing? Since its founding, it has received over £230m of funding. âOur favourite feature of Zendesk is that it allows each engagement with a customer to be linked to a support ticket. Providing exceptional 365/24/7 customer service is fundamental to Starlingâs success.Patrick Vardhan is Head of Customer Service at Starling Bank. The company delivers the services of a classic bank, but with no physical branches and with lower fees. Headquartered in London, Starling Bank is a licensed and regulated bank, founded by former Allied Irish Banks COO, Anne Boden, in January 2014.
But, their customer support teams are available 24/7. Interested in investing in Nigeria? Founder Anne Boden announced in December 2017 that the bank intended to apply for the In March 2018, Starling launched business accounts.In November 2018, Starling announced a partnership with the In February 2019 Starling launched personal Euro accounts in the UK.Starling's latest funding round was from Merian Global Investors, raising £75m in February 2019.In July 2018, Starling announced a vertical card design, coloured teal and navy.Starling Bank has built and released mobile apps for both The features of Starling's mobile apps include instant notifications of transactions, freezing and unfreezing customer's cards to prevent unauthorised transactions, categorising transactions for later analysis, creating separate "Goals" where money can be stored separately to customer's main balance and in-app chat with customer service representatives, among others.They also have a cash depositing partnership with the Post Office. You can use the in-app live chat for queries and questions, or the Live Chat feature on their website. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies.If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings.Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. As you’re accessing it through the secure app there’s also no need to answer a million questions and security codes to … You can also contact Starling Bank by emailing them at help@starlingbank.com or give them a call directly on 0800 0234 …
The team is engaging with customers more and more each monthâcurrently handling up to 500 customer contacts each day.When Vardhan started in October 2016, he knew that Starling Bank would need a SaaS customer service solution that could grow with the business. As you’re accessing it through the secure app there’s also no need to answer a million questions and security codes to remember before you can get help!